In our research, we have found that harnessing the ability to communicate with tact is one of the most important skills a leader can have.
Tact is the ability to manage difficult circumstances or people. Tact requires ingenuity and the ability to know what will make a person feel better after talking to you. It’s not just the words, but how you say and deliver them.
That may sound like a difficult challenge, but today I am going to share with you a framework that may make it easier for you. It is the same framework we teach as part of our leadership training – Tactful Communication for Leaders.
I hope you enjoy this video and learn something that you can apply right away.
Until next time.
